Technical Support

Support from the developers who build CubeCart — not outsourced agents.

Support plans for every stage

Whether you need occasional help or a dedicated partner, we have a plan that fits.

Technical Support

For self-hosted stores

$63.00/mo

+ $126.00 setup fee

Unlimited email support
Installation on compatible hosting
On-demand upgrades
Security auditing & cleansing
Server migrations
DNS & email configuration
SSL certificate installation
Backup & restore assistance
Extension installation & configuration
Template/skin troubleshooting
Performance optimisation
Database optimisation & maintenance
Minor coding tweaks (up to 1hr/mo)
5-hour response SLA
Standard UK business hours
14-day money-back guarantee

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Premium Support

Complete peace of mind

$2,772.00/year

Limited availability

Everything in Technical Support, plus:
Unlimited phone & email support
Proactive upgrade management
Proactive security patching
Priority bug fixes
Custom development (up to 3hrs/mo)
Disaster recovery
Dedicated point of contact
3-hour response SLA
15-hour resolution SLA
24/7 access
Quarterly business reviews

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14-day money-back guarantee. Cancel anytime. See our Terms of Use.

Free Resources

Prefer to help yourself? We've got you covered.

Knowledgebase

Step-by-step guides, tutorials, and troubleshooting articles written by the CubeCart team.

Browse Knowledgebase

Community Forums

Peer-to-peer support from thousands of CubeCart users. Ask questions, share tips, and learn from fellow store owners and developers.

Visit Forums

Got questions?

For general enquiries, get in touch and we'll be happy to help.